Política de envío

Thank you for shopping with Tyla Creations! We aim to ensure your orders arrive safely and promptly. Below is our shipping policy:

Shipping Locations

  • We currently ship to the United States.

  • If you are located outside these regions, please contact us at Tylaceramics@gmail.com to discuss shipping options.

Processing Time

  • Orders are processed within 1-3 business days.

  • During peak seasons or sales events, processing times may extend to 5 business days.

Shipping Rates

  • Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Free shipping is available for orders over $100.

Estimated Delivery Times

  • Delivery times may vary depending on your location and the shipping method selected at checkout.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking details.

  • Please allow up to 24 hours for tracking information to update.

Damaged or Lost Packages

  • If your package arrives damaged or becomes lost in transit, please contact us at Tylaceramics@gmail.com  within 7 days.

  • For damaged items, include photos of the damage and packaging.

  • We will work with the shipping carrier to resolve the issue and offer a replacement or refund as appropriate.

Incorrect Shipping Address

  • Please ensure your shipping address is correct at checkout.

  • Tyla Creations is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

International Customers

  • Import duties, taxes, and customs fees are the responsibility of the customer.

  • Tyla Creations is not responsible for delays caused by customs processing.

Contact Us

For any shipping inquiries, feel free to email us at Tylaceramics@gmail.com